Om als financial goed te kunnen sturen, moet je de juiste indicatoren in de gaten houden. De invoering van KPI’s (key performance indicators) pakt echter niet altijd goed uit. Wie de verkeerde cijfers gebruikt, kan ten onrechte het gevoel krijgen dat het goed gaat, met alle gevolgen van dien. Maar hoe selecteer je de beste KPI’s, wat zijn de valkuilen? Waar moet een goede KPI aan voldoen en wat levert dat op?
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