Categorie| Rank | Bedrijf | |
|---|---|---|
| 1 | KLM | |
| 2 | Qatar Airways | |
| 3 | Emirates | |
| 4 | American Airlines | |
| 5 | British Airways | |
| 6 | Air France | |
| 7 | EasyJet | |
| 8 | Lufthansa | |
| NPS | ||
| 1 | KLM | |
| 2 | Emirates | |
| 3 | Qatar Airways | |
| 4 | EasyJet | |
| 5 | American Airlines | |
| 6 | Air France | |
| 7 | British Airways | |
| 8 | Lufthansa | |
| Klantgerichtheid | Score | |
| 1 | American Airlines | |
| 2 | Qatar Airways | |
| 3 | KLM | |
| 4 | Emirates | |
| 5 | Air France | |
| 6 | British Airways | |
| 7 | EasyJet | |
| 8 | Lufthansa | |
| Productleiderschap | Score | |
| 1 | KLM | |
| 2 | American Airlines | |
| 3 | British Airways | |
| 4 | Emirates | |
| 5 | Qatar Airways | |
| 6 | Air France | |
| 7 | EasyJet | |
| 8 | Lufthansa | |
| Excellente uitvoering | Score | |
| 1 | Qatar Airways | |
| 2 | KLM | |
| 3 | Emirates | |
| 4 | Lufthansa | |
| 5 | Air France | |
| 6 | British Airways | |
| 7 | EasyJet | |
| 8 | American Airlines | |