Categorie| Rank | Bedrijf | |
|---|---|---|
| 1 | Salesforce | |
| 2 | Adobe | |
| 3 | Microsoft | |
| 4 | Exact | |
| 5 | AFAS Software | |
| 6 | SAP | |
| 7 | Zendesk | |
| 8 | Archie | |
| 9 | Hubspot | |
| 10 | Oracle CRM On Demand | |
| Runners-up | ||
| 1 | Multivers (Unit4) | |
| 2 | Oracle Siebel | |
| 3 | SugarCRM | |
| 4 | Oracle Netsuite | |
| 5 | Amdocs | |
| 6 | Inventive | |
| NPS | ||
| 1 | Salesforce | |
| 2 | Exact | |
| 3 | Adobe | |
| 4 | Zendesk | |
| 5 | Microsoft | |
| 6 | SAP | |
| 7 | AFAS Software | |
| 8 | SugarCRM | |
| 9 | Hubspot | |
| 10 | Oracle CRM On Demand | |
| 11 | Oracle Siebel | |
| 12 | Amdocs | |
| 13 | Oracle Netsuite | |
| 14 | Archie | |
| 15 | Inventive | |
| 16 | Multivers (Unit4) | |
| Klantgerichtheid | Score | |
| 1 | Salesforce | |
| 2 | Zendesk | |
| 3 | Microsoft | |
| 4 | AFAS Software | |
| 5 | Adobe | |
| 6 | SAP | |
| 7 | Archie | |
| 8 | Amdocs | |
| 9 | Exact | |
| 10 | SugarCRM | |
| 11 | Multivers (Unit4) | |
| 12 | Inventive | |
| 13 | Oracle Siebel | |
| 14 | Oracle CRM On Demand | |
| 15 | Oracle Netsuite | |
| 16 | Hubspot | |
| Productleiderschap | Score | |
| 1 | Salesforce | |
| 2 | AFAS Software | |
| 3 | Adobe | |
| 4 | Microsoft | |
| 5 | Exact | |
| 6 | SAP | |
| 7 | Archie | |
| 8 | Inventive | |
| 9 | Oracle Netsuite | |
| 10 | Hubspot | |
| 11 | Oracle CRM On Demand | |
| 12 | Zendesk | |
| 13 | Multivers (Unit4) | |
| 14 | Oracle Siebel | |
| 15 | Amdocs | |
| 16 | SugarCRM | |
| Excellente uitvoering | Score | |
| 1 | Salesforce | |
| 2 | Adobe | |
| 3 | Microsoft | |
| 4 | Multivers (Unit4) | |
| 5 | SAP | |
| 6 | Archie | |
| 7 | AFAS Software | |
| 8 | Exact | |
| 9 | Amdocs | |
| 10 | Hubspot | |
| 11 | Oracle CRM On Demand | |
| 12 | Oracle Siebel | |
| 13 | Zendesk | |
| 14 | Oracle Netsuite | |
| 15 | SugarCRM | |
| 16 | Inventive | |